Health Care

As the Health Care Industry continues to evolve, customer service has quickly become a key focus areas for Executives and impacting the Patient Experience is harder than one thinks. However, help is a phone call away. Trudy has been working in the industry for over a decade and continues to offer Senior Leaders her expertise in these specialized areas:

  • Impacting HCAHPS scores
  • Hardwiring Excellence in Patient Satisfaction
  • Leader Rounding
  • Leadership Training and Executive Coaching for the C-Suite, Directors, Nurse Managers, CNs and Ancillary Leaders
  • Patient Focus Group Facility
  • Core Value Initiative
  • Overcoming “trash fatigue” to boost scores
  • Scripting for Superb Service
  • The Value of Volunteers