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Health Care
As the Health Care Industry continues to evolve, customer service has quickly become a key focus areas for Executives and impacting the Patient Experience is harder than one thinks. However, help is a phone call away. Trudy has been working in the industry for over a decade and continues to offer Senior Leaders her expertise in these specialized areas:
- Impacting HCAHPS scores
- Hardwiring Excellence in Patient Satisfaction
- Leader Rounding
- Leadership Training and Executive Coaching for the C-Suite, Directors, Nurse Managers, CNs and Ancillary Leaders
- Patient Focus Group Facility
- Core Value Initiative
- Overcoming “trash fatigue” to boost scores
- Scripting for Superb Service
- The Value of Volunteers